Modern CIAM for Governments to Simplify Citizen Access

CitizenOne is a citizen-first digital services solution that consolidates all your services into one user-friendly dashboard. With a single secure login, citizens can seamlessly find, subscribe to, and manage services —while you maintain privacy, security, and compliance at every step.

CitizenOne delivers a unified, configurable presentation of services that drives high adoption and satisfaction. Our clients see strong engagement because citizens sign in once, see everything available to them, and complete tasks quickly through a consistent, intuitive experience across departments.

CitizenOne helps governments and public organizations reduce operational costs by:

• Consolidating fragmented digital services into a single, user-friendly access point
• Leveraging open standards to connect modern applications with legacy systems
• Empowering teams with self-service tools instead of costly, one-off custom builds 

This approach enables modernization at scale without replacing existing systems, making transformation faster, more affordable, and sustainable.

CitizenOne is built to maximize security and minimize cyberattack risks. It delivers rich online experiences without duplicating citizen data, sharing personal information progressively based on consent and service context.

Citizens stay in control of how their information is used, while you maintain compliance with privacy and data security regulations.

From one secure account, citizens can:

• Access services 24/7 from any device
• Register for and access services such as permits, payments, renewals, licenses, or benefits
• Manage how their personal information is shared with different departments
• Receive timely notifications and track the status of their requests via email, SMS, or online

CitizenOne turns government interactions into simple, predictable digital experiences.

CitizenOne supports the people behind the services as much as the citizens using them, enabling teams to:

• Provide a single, consolidated online catalog of services
• Unify the user experience across every application and department
• Streamline form and policy management
• Configure and publish services through self-service tools instead of custom development

All of this works seamlessly with your existing digital assets and web presence, using a non-disruptive integration approach that respects your current architecture.

CitizenOne is a modular solution that provides a toolkit for organizations to securely identify, verify, onboard, and authenticate users of their digital services.

Citizens receive vital messages and can view the status of their requests through their preferred channel (e.g. SMS, email, online). This ensures satisfaction demonstrating high levels of support and proactive communication of the status of service requests.

Empower your citizens to take action in the roles they play in their day-to-day lives. CitizenOne enables a variety of user personas (e.g. business owners, employees, delegates), allowing them to achieve all their important outcomes from the convenience of a single account.