CitizenOne
CitizenOne is a government-grade Customer Identity and Access Management (CIAM) and digital services platform purpose-built for public-sector organizations. It provides a modular toolkit to identify, verify, onboard, and authenticate users while responsibly consolidating e-services in one secure portal.
Core Capabilities
Secure Identity
CitizenOne Secure Identity delivers the core CIAM capabilities to centrally manage citizen identities and provide secure access to digital services while respecting user privacy and meeting compliance obligations.
Key features include:
- Secure login and authentication across all service
- Centralized citizen profile and account management
- Flexible deployment as a standalone solution or alongside existing IAM investments
- Support for standards like OAuth, OIDC, and SAML
Enhanced Trust
CitizenOne Enhanced Trust enforces strong identity verification and access rules to build confidence in digital services.
It enables you to:
- Apply progressive identity proofing based on service sensitivity
- Use multi-factor authentication for high-assurance services
- Connect to authoritative data sources to validate information such as account numbers or permits
Credential Engine
The CitizenOne Credential Engine allows you to securely issue verifiable digital credentials such as licenses, permits, and certificates.
These credentials are:
- Cryptographically secured
- Privacy-preserving, supporting selective disclosure
- Simple for citizens to use across multiple services
Services Catalog Accelerator
The Services Catalog Accelerator lets you present all your digital services through a single, searchable, accessibility-compliant catalog that can be embedded into your existing website or digital experience platform.
Use it to:
- Consolidate existing web assets, forms, and applications into one entry point
- Build and manage service cards with a service builder
- Define levels of identity assurance for each service
- Drive higher adoption with an intuitive services dashboard
Unified notifications and service status
CitizenOne centralizes notifications so citizens receive important messages and status updates for every service they use, through their preferred channels—SMS, email, or online. This unified notifications layer reduces support overhead while improving transparency and citizen satisfaction.
Consent, policy, and privacy management
CitizenOne incorporates privacy-by-design principles, giving you the tools to:
- Centralize policy and consent management across departments
- Allow users to grant and withdraw consent for their personal information
- Minimize data collection, anonymize when possible, and encrypt data in transit and at rest
These features help ensure compliance with evolving privacy and data protection regulations.
Architecture and integration
CitizenOne is built to integrate seamlessly with your existing systems and digital infrastructure. It is:
- API-first – integrate quickly with existing and new systems
- Modular – deploy only the components you need, from individual modules to the full stack
- Scalable – handle any number of users and services without compromising performance
- Non-disruptive – work with your current web presence and digital assets instead of replacing them
This flexible design enables fast deployment, future scalability, and minimal disruption.
CitizenOne vs. Other CIAM Solutions
CitzenOne | Typical CIAM | |
|---|---|---|
| Citizen Onboarding |  |  |
| Progressive Disclosure | |  |
| Single Sign On | |  |
| Citizen Profile Management | | |
| Authentication | | |
| Identity Verification | | |
| Consent & Privacy Management | | |
| Omni-Channel Support | | |
| Services Catalog | | |
| Citizen Dashboard | |  |
| Forms Management | | |
| Notifications & Status | | |
| Verifiable Credentials | | |
Citizen Onboarding
Provide a simple, guided way for residents to create a profile once and immediately access government services, while aligning eligibility criteria for each service to each program area’s business objectives.
Progressive Disclosure
Collect only the information needed at each step of the service journey, reducing friction for citizens while still gathering the data that is absolutely required.
Single Sign-On (SSO)
Allow residents to access all government services and departments with one secure login, eliminating the need to manage multiple usernames and passwords.
Citizen Profile Management
Maintain a centralized, citizen-controlled profile that allows residents to update personal information once and have changes reflected across participating government services with their consent.
Authentication
Ensure citizens are securely authenticated when accessing services using modern, standards-based authentication methods that balance strong security with ease of use.
Identity Verification
Support identity proofing and verification to confirm a resident’s identity when required, helping prevent fraud while enabling access to higher-trust services.
Consent & Privacy Management
Provide citizens with transparency and control over how their personal information is shared, while supporting compliance with privacy, consent, and regulatory requirements.
Omni-Channel Support
Deliver a consistent service experience across online, in-person, and assisted channels, ensuring citizens can engage with government in the way that works best for them.
Services Catalog
Publish service descriptions and other details to a common catalog, making it easy for citizens to find and select the resources they need from multiple service providers.
Citizen Dashboard
Provide authenticated citizens with a personalized view of the programs and services they have access to along with key information regarding their service interactions.
Forms Management
Easily create citizen-facing forms and streamline the experience by auto-completing the top half of each form with the citizen’s identity profile.
Notifications & Status
Deliver notifications and status updates across applications to the citizen's preferred channels, enabling self-service and reducing calls and service center visits.
Verifiable Credentials
Future-proof and support migration from centralized to federated and decentralized identity with issuance and verification of W3C-compliant verifiable credentials.
Built for scale, security, and impact
CitizenOne is a citizen-tested, customer-proven CIAM platform developed with state and local partners to solve real-world digitalization challenges. It is designed to:
- Enable responsible consolidation of digital services
- Maximize security and minimize cyberattack risks
- Support millions of citizens and thousands of services
- Give governments a trusted, turnkey foundation for digital transformation
Companion products to extend CitizenOne
CitizenOne integrates seamlessly with complementary solutions to unlock even more value:
ConsignO® Cloud
E-signing integration that enables secure, legally reliable digital signatures within your service workflows.
1CRM
Citizen relationship management system that streamlines communication, follow-up, and case handling.
Frequently Asked Questions
What is CIAM?
Customer Identity and Access Management (CIAM) refers to the tools and processes used to ensure secure, private, and frictionless interactions between customers and digital service providers.
CIAM solutions provide traditional identity and access management (IAM) functions, such as identity management, user authentication, and access permissions, while addressing the unique security and privacy challenges associated with users who exist outside a service provider’s direct control and IT boundaries.
What is the difference between CIAM and traditional IAM, and why is it important?
Both CIAM and IAM aim to provide “the right person with the right access to the right resources at the right time.” The key difference lies in the audience and capabilities.
Traditional IAM focuses on internal users, such as employees who operate within an organization’s IT environment.
CIAM is designed for potentially millions of external users who may be unknown at first, often use third-party digital identities such as social media credentials, and access services from varied devices and locations. These users expect seamless experiences, strong privacy protections, and reliable performance at scale.
To meet these expectations, CIAM goes beyond IAM by offering:
- Enhanced privacy and consent management
- Anti-fraud mechanisms and dynamic access policies
- Self-service options, profile management, and omnichannel support
- Personalized, streamlined digital experiences
This difference matters because citizens demand quick, secure, and frictionless access without sacrificing privacy or control over their personal data. At the same time, service providers must protect information, operate at public-facing scale, and comply with regulations such as Canada’s Privacy Act, GDPR, and CCPA. Traditional IAM is not optimized for these needs. CIAM is built to balance security, compliance, and trusted digital experiences.
Is CitizenOne integrated with CMS technologies?
CIAM capabilities alone are not enough to help citizens easily find and interact with the services they need, especially in a crowded online environment where many services go unnoticed.
CitizenOne combines CIAM functionality with a Drupal-based, user-focused experience that simplifies discovering, accessing, and managing digital services. It consolidates service offerings into a single intuitive dashboard and delivers powerful features that streamline workflows and support compliance with policies and regulations.
With a single secure login, users can find and subscribe to services, while service providers can centralize identity, consent, and form management in one place.
How does CitizenOne work?
CitizenOne gives organizations full control over which services they offer and how they configure them. Clients can easily set up and customize services within the platform.
When a user first accesses any service through CitizenOne, they are prompted to create a secure profile. Once registered, they see an intuitive, customizable interface where they can manage their profile, review their consent choices, and explore available services.
To access a service, the user:
- Selects the service
- Reviews and accepts related policies and consent scopes
- Meets any access rules set by the organization (e.g., profile attributes, multi-factor authentication, identity verification)
CitizenOne then provides a seamless single sign-on experience to the service or application.
After completing their activity, the user can track status updates and other details in a convenient dashboard. They can also enable real-time alerts for new messages or updates, ensuring they stay informed about their service interactions.
Is CitizenOne scalable and customizable?
CitizenOne is a highly scalable, additive SaaS solution designed to grow with your organization. You can start small, offering just a few integrated digital services, and expand over time to support any number of users and services.
CitizenOne also offers extensive flexibility. It is lightweight, fast to deploy, and entirely configurable to fit your unique use case. The platform can operate as an additive component within your existing IT environment, working seamlessly alongside other systems to help you deliver on your digital service vision.
How are services added to CitizenOne?
CitizenOne makes onboarding services simple and cost-effective. Clients decide which services should be accessible from the platform and integrate them using CitizenOne’s self-service configuration tools, with no need for expensive professional service teams.
When a client adds a new service, they can configure the onboarding flow and set up single sign-on (SSO) directly within the platform. This streamlined approach eliminates the need for a formal implementation project, allowing organizations to quickly connect services and deliver a seamless experience to users.
What does the citizen experience look like in CitizenOne?
CitizenOne offers a completely flexible user experience layer that can adapt to any UX design, giving organizations full control over the look and feel of their digital services.
With CitizenOne, you can deliver a consistent, branded experience that reflects your design standards while maintaining the platform’s powerful functionality and security.
Is CitizenOne Secure?
Security is at the core of CitizenOne. The platform uses 256-bit encryption for all data, both in transit and at rest, and its architecture meets the highest security standards.
CitizenOne also includes advanced features to protect user profiles and applications, with configurable options for stepped-up authentication and safeguards against emerging threats.
Delivered as a service, CitizenOne leverages a world-class security framework built into the offering, ensuring your data is protected and your users remain secure at every level.
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