White Paper
Meeting Citizens Where They Are: Reinventing Digital Government Through Strategic Identity Management
Citizens increasingly expect government services to match the speed, convenience, and personalization of the private sector. At the same time, agencies face challenges from aging infrastructure, complex regulations, and the need to serve diverse populations.
This white paper explores how Customer Identity and Access Management (CIAM) helps governments modernize service delivery while ensuring trust, privacy, and inclusivity.
By downloading and reading this white paper you will:
-
Learn how CIAM addresses key challenges like legacy systems, regulatory complexity, and low citizen engagement.
-
Review core capabilities every CIAM platform should deliver, including consent management, adaptive authentication, and identity orchestration.
-
Understand strategic considerations such as omnichannel support, low-code deployment, integration models, and accessibility requirements.
-
Future-proof your strategy by exploring emerging capabilities like verifiable credentials, digital equity features, and decentralized citizen identities.
Download now:
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
Customer Identity Access Management (CIAM) solutions are custom-built to address this issue. With CIAM, organizations benefit from a privacy-enhancing design, identity-proofing features, and self-service implementation in one consolidated platform. This white paper provides an in-depth overview of CIAM, its benefits, and relevant government regulations. It also explores CitizenOne, a robust CIAM tool that focuses on seamless service delivery. Find out how CIAM tools help organizations facilitate service enrollment, enhance their overall digital service delivery, and enable citizens to self-serve online.